We speak the same language as users.

We aim to achieve the highest levels of satisfaction thanks to our self-developed method based on more than 20 years of experience

Specialized Technical support.

In the first line of attention and technical support, there is a group of experts specialized in remote technical assistance and resolution, ensuring greater speed in resolving user needs, both in direct resolution and in assigning technical teams (networks, security, applications …)

IMMEDIATE RESPONSE

SPECIALIZED TECHNITIANS

PREVENTIVE MAINTENANCE

PERIODIC MONITORING AND REPORTS

NATIONWIDE COVERAGE

REPLACEMENT EQUIPMENT

CONDITION ASSESSMENT

Advantages

Our incident management system allows:

  • Keep the user constantly informed about the status of their incident and the time it took to solve it.
  • Centralize all requests or incidents of a client.
  • Generate reports with any type of detail that makes it easier for us to take decisions

The type of support we offer is face-to-face or remote, it will depend on the nature of the incident or the client’s requirements.
We have on-call services to attend or intervene outside of working hours.
We offer technical coverage throughout Spain. From the user service center, located at our headquarters, all incidents are managed as a single point of contact, regardless of where your company or branch offices are located.